Delivery & Pickup
Delivery, Pickup & In-Store Collection (Hong Kong)
Roselle Jewelry offers Hong Kong local delivery, international shipping, and in-store pickup / handover at our Hong Kong shops. Orders over HKD800 may qualify for free global shipping (see table below). Pickup lead times depend on in-stock items, silver, or precious-metal custom work.
Both of our physical stores are in Hong Kong (Tsim Sha Tsui and Causeway Bay); we do not have a Macau store. Macau customers can choose delivery to Macau (fees below) or collect in person at a Hong Kong shop.
- Tsim Sha Tsui: Workingport Commercial Building, 3 Hau Fook Street, Tsim Sha Tsui (+852 6165 7596)
- Causeway Bay: 20/F, 22 Yee Wo Street, Causeway Bay (+852 9559 1118)
Free Shipping Policy
- Free global shipping for all orders over HKD800.
| Region / Method | Shipping Fee | Delivery / Pickup Time | Courier / Pickup Type |
|---|---|---|---|
| Hong Kong | HKD30 (Free for orders over HKD800) | 1-2 business days | SF Express |
| Macau | HKD40 (Free for orders over HKD800) | 2-3 business days | SF Express |
| Worldwide | HKD80 (Free for orders over HKD800) | 7-14 business days (E-EXPRESS) 1-3 business days (DHL, +HKD500) 1-3 business days (FEDEX, +HKD500) 1-3 business days (UPS, +HKD500) 2-5 business days (EMS, +HKD300) |
E-EXPRESS, DHL, FEDEX, UPS, EMS |
| Local Store Pickup | Free |
- In-stock items: Ready in 4 hours - Non-stock silver items: 1-2 weeks - Custom items (9K/18K/Platinum): 3-4 weeks |
Pickup at retail store |